Today I share an excerpt from one of my all-time favorite books. It's Chris Voss' Never Split the Difference. This section means so much to me, that I typed it out by hand. It's exactly what you need as you face the inevitable challenges that the holidays and New Year have in store. It's also a great time to go back and listen to Episode 9 , my full conversation with Chris. I hope each and every one of you has an amazing holiday season. Here's to being 1% better every day in 2019! Thank you for listening! --JF