Episode 51: The Time to Win with Jay Baer

Customer experience is the key business differentiator of the 2020s. But what about the customer experience matters? Simply put, speed. When 66% of customers say speed is as important as price, the conclusion is simple: give your customers time and they’ll give you money. Leaders like Jay Baer understand what makes customers tick — too slow or too fast, and you’ll find yourself in a jam. In this episode, Jay shares some insightful stories, funny anecdotes, and his research findings. He also has six ways to use speed as a competitive business advantage, including the Got It Audit, Answer Before They Ask, The Right Now, Close Uncertainty Gaps, and more. Links * The Time to Win (website) | The Time to Win (book) * The Time to Win Consumer Patience Study (PDF) * JayBaer.com * Jay’s new podcast The Spirit Guides Music Americana - Aspiring by Kevin MacLeod is licensed under a Creative Commons Attribution 4.0 license. https://creativecommons.org/licenses/by/4.0/ Source: http://incompetech.com/music/royalty-free/index.html?isrc=USUAN1200092 Artist: http://incompetech.com This is a public episode. If you’d like to discuss this with other subscribers or get access to bonus episodes, visit www.timelesstimely.com/subscribe