Attending to your customers’ needs at a fraction of a cost using AI with Oz Brown

Do you struggle to keep your business afloat as you juggle between your client requests, complaints, and lead generation? Small and medium businesses don’t have the financial resources to hire a bunch of call center agents or sales specialists to answer their clients’ queries or generate leads. AI can help you thrive and let you focus on what matters: making your products or services worth a great deal to your clients. In this episode of the AI and Digital Transformation Podcast by G.M.S.C. Consulting, we talk with Oz Brown, Tech Solutions Specialist for Meet Smithers, an AI virtual assistant that can help you provide customer support by generating answers based on your business information. Listen to this episode and learn how AI conversational tools like Meet Smithers can help you attend to your clients’ needs while focusing on finishing their projects. Who is Oz Brown? Oz Brown has been in the technology scene for over a decade. His passions lie in software development, entrepreneurship, investing, and music. He’s currently working as a Tech Solutions Specialist for Answer Sales Calls Inc, an IT company that writes software for business’s marketing needs. He’s also one of the minds behind Meet Smithers, an AI call center that can assist any business in their customer support journey. With Meet Smithers, he hopes to empower solopreneurs in their wild crazy adventure of starting their own businesses. Check out our show notes to learn more about Oz and Meet Smithers. Time Stamps (00:00:00) Teaser (00:00:54) About Oz Brown and Meet Smithers (00:03:17) When do you use Meet Smithers? (00:06:14) Do I need to have a big business to use Meet Smithers? (00:09:51) Technology layer of Meet Smithers (00:11:43) How does Meet Smithers operate during a call? (00:15:17) Risks behind AI chatbots: LLMs, hallucination and trust issues (00:17:24) What makes systems like Meet Smithers unique for small and medium businesses? Let’s talk about pricing. (00:22:54) Is it better to have a person vs. AI as your virtual assistant? (00:26:49) Do people realize that they are talking to a machine? (00:29:50) Which kind of business scenarios can benefit from using Meet Smithers? Low ticket vs. High ticket solutions (00:38:48) Can AI persuade you to buy a product? (00:40:57) How empathic is Meet Smithers during a conversation? (00:42:40) Overview of possible impacts and influence of AI chatbots on businesses and economies (00:46:39) Privacy protocol of Meet Smithers (00:48:17) Re-thinking the way we approach jobs with AI: enterpreneurship (00:50:49) Does Meet Smithers analyze conversations? (00:51:23) Closing remarks and book recommendations --- More on G.M.S.C. Consulting Follow us on our socials: ⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠YouTube⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠Book an appointment⁠⁠⁠⁠⁠⁠⁠⁠ with us. ⁠⁠⁠Sign up to our newsletter⁠⁠⁠. --- Music credits: storyblocks.com Logo credits: ⁠⁠⁠⁠⁠⁠⁠⁠Joshua Coleman, Unsplash⁠⁠